Cancel /Change Order

Effective Date: 03/04/2024
Store: Wetowel
Website: https://wetowel.com/

1. Overview

At Wetowel, we understand that sometimes plans change—maybe you picked the wrong size, changed your mind on a style, or need to update your shipping details. This Cancel / Change Order Policy outlines how and when you can modify or cancel your order after it has been placed.

Because we process orders quickly to ensure fast delivery, requests must be made within a limited timeframe.

2. Order Processing Timeline

To keep shipping fast and efficient, orders are processed promptly.

Key Details:

  • Processing Time: 1 business day
  • Cut-Off Time: 5:00 PM EST (Monday – Friday)

Orders placed before the cut-off time are typically processed the same day. Once an order enters processing or shipping stages, changes may no longer be possible.

3. Cancellation Policy

3.1 When You Can Cancel

You may cancel your order only if it has not yet been processed or shipped.

Cancellation Window:

Order Status

Cancellation Eligibility

Before Processing

Eligible

Processing Started

Not Guaranteed

Shipped

Not Eligible

Important Notes:

  • Cancellation requests must be submitted as soon as possible after placing your order
  • Once the order is shipped, it cannot be canceled and must follow the Return & Refund Policy

4. How to Cancel an Order

To request a cancellation:

  1. Contact us immediately at support@wetowel.com
  2. Include:
    • Your order number
    • Full name used at checkout
    • Reason for cancellation (optional but helpful)

Our team will review your request and confirm whether the cancellation was successful.

5. Order Change Policy

We allow limited changes to orders before they are processed.

5.1 Changes You Can Request:

  • Shipping address updates
  • Name corrections
  • Item size or color changes
  • Quantity adjustments

5.2 Change Eligibility

Order Status

Change Allowed

Before Processing

Yes

Processing Started

Limited / Not Guaranteed

Shipped

No

Because inventory moves quickly, we cannot guarantee that requested changes (such as size or color) will always be available.

6. How to Request an Order Change

To modify your order:

  1. Email support@wetowel.com as soon as possible
  2. Provide:
    • Order number
    • Specific change request
    • Updated details (if applicable)

Our support team will confirm whether the update was successfully applied.

7. Orders Already Shipped

Once your order has been shipped:

  • It cannot be canceled or modified
  • You must wait for delivery and then initiate a return if needed

Please refer to our Return & Refund Policy for detailed instructions.

8. Incorrect Shipping Information

It is your responsibility to ensure that all shipping details are accurate at checkout.

If you entered incorrect information:

  • Contact us immediately before processing
  • If the order has already shipped, we cannot guarantee changes
  • Wetowel is not responsible for delivery issues caused by incorrect addresses

9. Failed Cancellation or Change Requests

If your cancellation or change request cannot be processed because the order has already been handled:

  • The order will proceed as originally placed
  • You may request a return after delivery (within 60 days)

We always aim to assist, but timing is critical.

10. Refunds for Canceled Orders

If your cancellation request is successful:

  • You will receive a full refund
  • Refunds are processed to your original payment method
  • Processing time may take up to 12 business days, depending on your payment provider

There are no cancellation fees.

11. Fraud Prevention & Order Review

To maintain a secure shopping environment:

  • Orders may be reviewed for verification before processing
  • We reserve the right to cancel orders suspected of fraud or unauthorized activity

If your order is canceled by us, you will be notified and fully refunded.

12. Customer Support

Need to cancel or change something? Timing is everything—reach out fast.

Contact Details:

We aim to respond within 24 hours on business days.

13. Policy Updates

Wetowel reserves the right to update or modify this Cancel / Change Order Policy at any time. Changes will take effect immediately upon posting on our website.

14. Summary

Let’s keep it simple:

  • You can cancel or change orders before processing
  • After processing or shipping → changes are not guaranteed or not possible
  • Act fast—our system moves quickly
  • No fees for cancellations
  • Refunds (if approved) take up to 12 business days

At Wetowel, we keep things efficient—but still flexible where it counts. If something needs fixing, just reach out early and we’ll handle it as smoothly as possible.