Shipping & Delivery

Effective Date: 03/04/2024
Store: Wetowel
Website: https://wetowel.com/

At Wetowel, we are committed to delivering your favorite fashion pieces—whether it’s Dresses, Outerwear, T-Shirts, or Tote Bags—quickly, reliably, and transparently. This Shipping Policy outlines all relevant details regarding order processing, shipping timelines, delivery services, costs, and tracking procedures so you always know what to expect when placing an order with us.

1. Order Processing & Handling Time

All orders placed through Wetowel are processed within 1 business day. Processing includes order verification, quality checks, packaging, and preparation for shipment.

Processing Schedule

• Business Days: Monday – Friday
• Cut-Off Time: 5:00 PM EST
• Orders placed before 5:00 PM EST are processed the same business day.
• Orders placed after 5:00 PM EST will be processed the next business day.
• Orders placed on weekends or holidays will be processed on the next business day.

We aim to ensure every item—from stylish Dresses to everyday Tote Bags—meets our quality standards before leaving our facility.

2. Shipping Methods & Delivery Services

Wetowel partners with trusted national carriers to ensure your package arrives safely and efficiently. Depending on your location and logistics conditions, your order will be shipped via one of the following carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is determined based on the fastest and most reliable delivery option available for your address.

3. Shipping Cost

We offer a simple and transparent pricing model for all orders:

There are no hidden fees or additional surcharges. The flat rate applies regardless of order size, weight, or destination within our serviceable regions.

4. Estimated Delivery Timeline

The total delivery time consists of two components: handling time and transit time.

• Handling Time: 1 business day
• Transit Time: 2–6 business days

Delivery Timeline Overview

Example Delivery Scenarios

Please note that delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or high seasonal demand.

5. Shipping Coverage

We currently ship to locations within the United States. If you are located outside this region, please contact our support team to check availability.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number
• The name of the carrier (USPS, UPS, or FedEx)
• A tracking link for real-time updates

Tracking Information Details

• Tracking updates typically become active within 24–48 hours after shipment.
• You can monitor your shipment status directly through the carrier’s website.
• If you do not receive tracking information within 2 business days of placing your order, please contact us.

7. Delivery Conditions

To ensure successful delivery, please verify that your shipping information is accurate and complete at checkout.

Important Notes:

• Wetowel is not responsible for delays caused by incorrect or incomplete addresses.
• Delivery times may be extended during peak periods (e.g., holidays, promotions).
• Carriers may leave packages in secure locations if no one is available to receive them.

8. Failed Delivery & Returned Packages

If a delivery attempt fails due to incorrect address details, recipient unavailability, or refusal of the package, the shipment may be returned to us.

In such cases:

• Customers may be responsible for re-shipping fees.
• Refunds (if applicable) will exclude shipping costs.
• We recommend monitoring tracking updates closely to avoid missed deliveries.

9. Lost, Delayed, or Damaged Shipments

While we work with reliable carriers, unexpected issues may occasionally occur.

If your order is:

Delayed:

• Please allow the full delivery window (up to 7 business days) before contacting us.

Lost:

• Contact our support team, and we will initiate an investigation with the carrier.

Damaged upon arrival:

• Notify us within 48 hours of delivery with photos of the damaged item and packaging.

We are committed to resolving such cases promptly and fairly.

10. Address Changes

If you need to modify your shipping address:

• Contact us immediately after placing your order.
• Address changes are only possible before the order is shipped.
• Once the package is in transit, we cannot guarantee modifications.

11. Multiple Items & Split Shipments

Orders containing multiple items (such as a mix of Outerwear and T-Shirts) may occasionally be shipped separately to ensure faster delivery.

In this case:

• You will receive multiple tracking numbers
• Items may arrive on different dates

There is no additional cost for split shipments.

12. Customer Support

Our support team is here to assist you with any shipping-related inquiries.

Support Details:

• Email: support@wetowel.com
• Support Hours:
• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We strive to respond to all inquiries within 24 hours during business days.

13. Policy Updates

Wetowel reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.

We encourage customers to review this page periodically to stay informed about our shipping practices.

14. Summary

To keep things clear and efficient:

• Flat Rate Shipping: $6.99
• Handling Time: 1 business day
• Transit Time: 2–6 business days
• Total Delivery Time: 3–7 business days
• Cut-Off Time: 5:00 PM EST (Mon–Fri)
• Carriers: USPS, UPS, FedEx

Wetowel is dedicated to delivering not just products—but a smooth, reliable shopping experience from checkout to doorstep.

If you have any questions, concerns, or need assistance, don’t hesitate to reach out. We’re here to help every step of the way.