FAQs

Effective Date: 03/04/2024
Store: Wetowel
Website: https://wetowel.com/

1. Overview

Welcome to the Wetowel FAQ page—your go-to spot for quick, clear answers about orders, shipping, returns, payments, and more. Whether you're browsing Dresses, layering with Outerwear, picking out T-Shirts, or adding a Tote Bag to your cart, this section is designed to keep everything transparent and easy to understand.

If you don’t find what you’re looking for, our support team is always ready to help.

2. Orders

2.1 How do I place an order?

Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase using one of our accepted payment methods.

2.2 Can I cancel or change my order?

Yes—but timing is critical.

Orders can be canceled or modified before they are processed
Processing begins quickly (within 1 business day)
Once shipped, orders cannot be changed

If you need to make a change, contact us immediately at support@wetowel.com.

2.3 How do I know if my order was confirmed?

After placing your order, you will receive a confirmation email with your order details. If you don’t see it, check your spam or promotions folder.

3. Shipping

3.1 How long does shipping take?

Stage	Timeframe
Processing Time	1 Business Day
Transit Time	2–6 Business Days
Total Delivery	3–7 Business Days

3.2 How much does shipping cost?

We offer a flat shipping rate:

$6.99 (Standard Shipping)

No hidden fees—what you see is what you pay.

3.3 What carriers do you use?

We ship via:

USPS
UPS
FedEx

The carrier is selected based on the most efficient delivery option.

3.4 Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking number via email. Tracking updates usually become active within 24–48 hours.

3.5 Do you ship internationally?

Currently, we primarily ship within the United States. For special requests, please contact support.

4. Returns & Refunds

4.1 What is your return policy?

We offer a 60-day return window from the date of delivery.

Items must be:

Unused
In original condition
With tags and packaging intact

4.2 How long do refunds take?

Refunds are processed within:

Up to 12 business days after approval

4.3 Are there any return fees?

No.

No return fees
No restocking fees

4.4 Can I exchange an item?

We do not offer direct exchanges.

Instead:

Return the original item
Place a new order

4.5 What if I receive a damaged or incorrect item?

Contact us within 48 hours of delivery with photos. We will offer a replacement or full refund at no additional cost.

5. Payments

5.1 What payment methods do you accept?

Currently, we accept:

PayPal
Venmo

5.2 Is my payment information secure?

Yes. All payments are processed securely through trusted third-party providers. Wetowel does not store your payment details.

5.3 When will I be charged?

You will be charged at the time of checkout once your payment is successfully processed.

6. Products

6.1 Are your products true to size?

We aim to provide accurate sizing information. However, fit may vary slightly depending on the style. We recommend reviewing product descriptions before purchasing.

6.2 Will the product look exactly like the photos?

We do our best to display colors and details accurately. However, slight variations may occur due to screen settings and lighting.

6.3 What items do you sell?

Wetowel offers: